Last updated: May 8, 2026

1. Eligibility for Returns

• • You may request a return within 30 days of receiving your order.

  • Items must be unused, unworn, and in original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Custom, engraved, or final sale items are not eligible for return.

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2. Restocking Fee

• • For returns due to change of mind or any non-defect reason, a 15% restocking fee will be deducted from your refund.

  • Shipping costs are non-refundable.

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3. Defective or Damaged Products

• • If you receive a defective or damaged item, contact us within 7 days of receipt.

  • In this case, we will replace the item with the same product at no cost.

  • If the same product is out of stock, you may:

    • Choose another item of equal value, or

    • Request a full refund (no restocking fee applied).

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4. Refunds

• • Approved refunds will be processed within 5–10 business days to your original payment method.

  • You will receive confirmation via email once your refund has been issued.

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5. Exchanges

• • Exchanges are only allowed for defective or damaged items.

  • If the requested replacement is unavailable, the refund option applies (as in Section 3).

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6. Shipping for Returns

• • Customers are responsible for return shipping costs unless the return is due to a defect or our error.

  • We recommend using a trackable shipping method, as we cannot guarantee receipt without it.

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7. Contact

For return requests, please email us at:
📧 contact@nirus.store